For those students who do not have a tablet or computer to use at home, Gateway has set up a loaner program. We are contacting families who reported that their student did not have access to a device. We have a limited number of devices and our first priority is getting devices to students with no access to a tablet or computer. If you did not complete a survey via email or phone and want to make plans to request a loaner computer, please contact Gateway Family Tech Support:
Our top priority continues to be the safety and well-being of our Gateway families and staff members. As a reminder, anyone who is feeling ill should please stay home. At device pick-ups, we are following health precautions and social-distancing guidelines to ensure the highest safety standards for families and staff members:
- Pick-up will be outside of the school building
- For parents or students who walk or use public transit, we will have a station set up for safe pick-up. Parents can also drive to a designated spot where devices will be handed off (families will stay in their car during the handoff). Specific pick-up procedures will shared via ParentSquare in the near future.
- Devices will be cleaned in advance
- Staff will be using protective gear
Please note that the city’s stay-at-home order allows for families to pick up learning devices at their schools.
For families who do not have reliable internet access at home, there are a number of free and discounted options available listed below. Need help accessing these resources? Contact us at:
Comcast: Low-income families in the Comcast service area can sign up for 60 days of complimentary Internet Essentials service. To sign up, visit www.internetessentials.com to apply, or call 1-855-846-8376.
AT&T: Offering two months of free service to new customers who order Access by April 30, 2020. $5/mo or $10/mo thereafter, depending on your speed. Expanding eligibility based on income and to households participating in the National School Lunch Program. Waiving all home internet data overage fees. Visit www.att.com/shop/internet/access/index.html to apply.
- FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots https://docs.fcc.gov/public/attachments/DOC-363033A1.pdf
- AT&T COVID-19 Response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families https://about.att.com/pages/COVID-19.html
- Verizon COVID-19 Response: no special offers, but following the FCC agreement https://www.verizon.com/about/news/our-response-coronavirus
- Sprint COVID-19 Response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge https://newsroom.sprint.com/covid-19-updates-sprint-responds.htm
- T-Mobile COVID-19 Response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge https://www.t-mobile.com/news/t-mobile-update-on-covid-19-response
Affordable Housing Sites Internet:
San Francisco is providing free, high-quality Internet service at dozens of affordable housing sites. Please check the Fiber to Housing website to see if your family has free internet already installed. https://tech.sfgov.org/news/fiber-housing/
Hotspot Reimbursement Program for Gateway Families:
This program supports a family to add the hotspot feature to 1 family smartphone – Contact your current phone provider and ask to add the hotspot feature only to one (1) family smartphone. With a hotspot, you can connect your computer/tablet and will be able to access the internet. For the time of the school closure, Gateway will reimburse you for the cost of one (1) hotspot added to a family smartphone, with a copy of the bill showing the feature added and the monthly cost. The reimbursement will cover the time of the school closure. You will be asked to send an email to: email@example.com Include the following information: Your name, your mailing address, your student’s name, grade and whether GMS or GHS and a copy of your bill or a picture of your bill that at least shows your name and the part of the bill with the hotspot cost.